Question 1

Who we are?

Accepted Answer

We are a boutique event space located in the heart of Spring Branch, Houston! We provide everything you need to host the perfect event. We are now offering off-site event rentals to help you create and plan a smooth event at your desired event location!

Question 2

How do I book?

Accepted Answer

Once you we receive your inquiry we will send you an invoice via email. When you approve your invoice and confirm your items a 50% deposit for reservations over $200 is due and 100% amount is due for reservations under $200. You can pay the deposit/amount due via a payment link located on the invoice. We accept all major credit cards, bank cards, and offer affirm payment split payment option as well. If a remaining balance is owed it is due 7 days before your delivery date.

NOTE: RESERVATIONS ARE NOT CONFIRMED WITHOUT A DEPOSIT BEING MADE.

Question 3

Do you deliver?

Accepted Answer

Yes, our delivery rates start at $50, depending on the delivery location. We offer free delivery for orders over $200.

Branchero Special: If you live in one of the following zip codes delivery fee waived!
77080, 77041, 77043, 77055, 77092, 77024, 77007, 77079, 77056.
(exclusions apply)

Give us a call at 832-420-7(tel:281-769-3059)601 for more information.

Question 4

What is your cancellation policy?

Accepted Answer

• A 50% retainer of the full balance is due to reserve your date and hours. This amount is non-refundable, meaning it will not be returned to you under any circumstances.
    • However, if you decide to cancel your reservation within 48 hours of making the retainer payment, the entire retainer amount will be refunded to you (100% refundable).
 •  The remaining balance of your invoice is due 14 days before your event. If payment is not made we have the right to release your date and hours. 
 •  50% of the remaining balance is refundable If you need to cancel your event 10 days before the event date. This means you will receive a refund of 50% of the amount you have already paid, excluding the non-refundable retainer.
 • No refunds If you cancel your event less than 10 days before the event date, no refunds will be issued. You will not receive any refund for the retainer or the remaining balance.
 • A $100 security damage deposit is applied to all invoices. 
    • Deposit Refund: The security damage deposit will be fully returned to you within 24-48 hours if there are no damages or losses, and if the agreed-upon time is not exceeded.
    • Deposit Loss: However, if there are damages, losses, or if the time exceeds what was agreed upon, your security damage deposit will be forfeited and not refunded.

• We understand life can be unpredictable and unexpected things happen. We can apply any amount paid for a future date within 6 months of your original event date. Please be aware that prices are subject to change due to new dates or hours chosen.

Question 5

Can customers pickup and drop off?

Accepted Answer

We currently only offer delivery.

Question 6

What time will items be delivered?

Accepted Answer

Our delivery and pickup date and hours are Monday-Sunday from 8 AM - 7 PM. If you need other hours for delivery and pickup we can coordinate a time that works for best for you.

Question 7

Can I get a refund if I did not use the items?

Accepted Answer

No.

Question 8

What is your loss and damage policy?

Accepted Answer

You will be charged a $200 security deposit for every reservation. If no losses or damages occur you will receive your full security deposit 24-48 hours after your reservation.

Question 9

Do you set-up the items?

Accepted Answer

We can set-up the items for an additional fee, the amount depends on items rented.

off-site rentals